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Improve Patient Relations and Employee Professional Skills

Improve patient relations and decrease staff turnover by ensuring your employees have the skills they need to positively interact with all your patients and co-workers. These online courses are available on-demand to improve patient satisfaction and employee productivity.

Management Skills Introduction Series

Summary:

The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

Total Items: 7 Total Time: 6.83 hour(s) Subscription Term: 12 month(s)

Audience:

While this course is geared toward new managers, it's appropriate for anyone who wants to learn more about management skills.

Features:

Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
Flash scenarios use real world situations to illustrate course concepts.
Streaming video scenarios illustrate real world issues and solutions discussed in the course.
audio accompanies each lesson page throughout the course
Decision Point activities allow learners to work toward an outcome in an interactive environment.
Activities allow learners to apply course concepts in an interactive questioning environment.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks a learner's progress in a course.

Includes:
Management Skills Introduction Series: Ready! Set! Manage!	35.0 minute(s)
Management Skills Introduction Series: Motivating	62.0 minute(s)
Management Skills Introduction Series: Planning	81.0 minute(s)
Management Skills Introduction Series: Communication	59.0 minute(s)
Management Skills Introduction Series: Getting Input	52.0 minute(s)
Management Skills Introduction Series: Dealing with Challenging People and Times	52.0 minute(s)
Management Skills Introduction Series: Building Success	69.0 minute(s)