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Improve Patient Relations and Employee Professional Skills

Improve patient relations and decrease staff turnover by ensuring your employees have the skills they need to positively interact with all your patients and co-workers. These online courses are available on-demand to improve patient satisfaction and employee productivity.

Managing Change Series

Summary:

Change is an undeniable aspect of today's business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change -- the need to refocus yourself, to lead the team, and to work effectively with individual team members.

Total Items: 3 Total Time: 5.00 hour(s) Subscription Term: 12 month(s)

Audience:

This series is for anyone who wants to successfully lead a workgroup through periods of change.

Features:

Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
Flash scenarios use real world situations to illustrate course concepts.
Streaming video scenarios illustrate real world issues and solutions discussed in the course.
audio accompanies each lesson page throughout the course
Decision Point activities allow learners to work toward an outcome in an interactive environment.
Activities allow learners to apply course concepts in an interactive questioning environment.
Exercises allow learners to practice in the actual application being studied.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Search text enables learners to rapidly search all text within a course to easily retrieve information required.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks a learner's progress in a course.

Includes:
Managing Change Series: Refocusing Yourself	1.0 hour(s)
Managing Change Series: Leading the Team	2.0 hour(s)
Managing Change Series: Working with Individuals	2.0 hour(s)