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Improve Patient Relations and Employee Professional Skills

Improve patient relations and decrease staff turnover by ensuring your employees have the skills they need to positively interact with all your patients and co-workers. These online courses are available on-demand to improve patient satisfaction and employee productivity.

Customer Service Series

Summary:

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

Total Items: 5 Total Time: 23.00 hour(s) Subscription Term: 12 month(s)

Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

Exercises that allow users to practice the application
A glossary
A file containing the text of the exercises
A Skill Assessment

Includes:
Customer Service Series: Defining Service	5.0 hour(s)
Customer Service Series: Communicating	6.0 hour(s)
Customer Service Series: Fixing Problems	4.0 hour(s)
Customer Service Series: Building a Department	4.0 hour(s)
Customer Service Series: Tools of the Trade	4.0 hour(s)